OUR POLICIES
At Detailed By JPatt, our goal is to provide every customer with a professional, transparent, and hassle-free mobile detailing experience. The following policies help ensure clear expectations for both our customers and our team.
Booking & Deposit Policy
To reserve your appointment, a deposit is required at the time of booking.
- Your deposit is applied toward the total cost of your service—it is not an additional charge.
- Appointments are confirmed only after the required deposit has been received.
- The remaining balance is due upon completion of the service unless otherwise agreed before the appointment.
Cancellation & Rescheduling Policy
We understand that plans can change.
- Deposits are non-refundable.
- If you need to reschedule, your deposit may be applied toward a new appointment scheduled within 90 days of the original booking date.
- Appointments cancelled with less than 24 hours’ notice or missed without notice may result in the loss of the deposit and may be subject to additional cancellation fees.
If you expect to arrive late or need to make changes to your appointment, please contact us as soon as possible.
Pricing Policy
All prices displayed on our website and service menu are starting prices based on vehicles in average condition.
Final pricing may vary depending on the size and condition of the vehicle, the level of contamination, and any additional services requested.
Additional charges may apply for situations including, but not limited to:
- Excessive dirt or mud
- Heavy pet hair
- Sand removal
- Gum or adhesive removal
- Biohazard or bodily fluid cleanup
- Mold or mildew treatment
- Severe staining
- Oversized vehicles
- Additional requested services
Whenever possible, any price adjustments will be discussed and approved before work begins.
Travel Fee Policy
Detailed By JPatt is a fully mobile auto detailing service proudly serving the Dallas–Fort Worth Metroplex.
Appointments located more than 20 miles from our standard service area may be subject to a travel fee of $0.75 per mile (round trip).
Service areas that commonly require a travel fee may include, but are not limited to:
- Carrollton
- Addison
- Richardson
- Garland
- Mesquite
- Crowley
- Benbrook
- Waxahachie
- Colleyville
- Grapevine
- Lewisville
- Plano
- Forney
Travel fees will always be communicated before your appointment is confirmed.
Arrival Window
We strive to arrive on time for every appointment. However, traffic conditions, weather, and earlier appointments may occasionally affect our schedule.
Please allow an arrival window of 20–30 minutes from your scheduled appointment time.
If we anticipate a significant delay, we will contact you as soon as possible and discuss the best available options.
Service Expectations
Every vehicle is unique, and detailing results depend on factors such as age, condition, maintenance history, and the severity of stains, scratches, odours, or contamination.
While we use professional equipment, premium products, and proven detailing techniques, we cannot guarantee the complete removal of every stain, scratch, swirl mark, odour, or imperfection.
Our commitment is to deliver the highest quality results possible while treating your vehicle with care and professionalism.
Limitation of Liability
Detailed By JPatt performs all services using industry-standard detailing practices and professional-grade products.
Payment is made for the time, labour, expertise, and detailing services provided rather than for any guaranteed cosmetic outcome.
To the fullest extent permitted by applicable law, Detailed By JPatt’s total liability for any claim related to a service shall not exceed the amount paid for that specific service.
Customer Responsibilities
To help us provide the best possible service, customers are asked to:
- Ensure the vehicle is accessible at the scheduled appointment time.
- Remove personal belongings and valuables before the appointment.
- Provide accurate contact information during booking.
- Inform us of any pre-existing vehicle damage or concerns before work begins.
Detailed By JPatt is not responsible for personal belongings left inside the vehicle during service.
Weather Policy
As a mobile detailing business, weather conditions can occasionally affect scheduled appointments.
If severe weather makes it unsafe or impractical to perform your service, we will contact you promptly to reschedule your appointment at the earliest available time.
Payment Policy
We accept approved payment methods communicated during booking.
Unless otherwise agreed, payment is due immediately upon completion of the service.
Acceptance of Terms
By scheduling an appointment with Detailed By JPatt, you acknowledge that you have read, understood, and agreed to these policies, including our booking requirements, deposits, cancellations, pricing, travel fees, and service expectations.
These policies are designed to ensure a professional, transparent, and enjoyable experience for every customer.